Privacy Policy

Last updated: October 2026

Two Dots respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our website, place an order or contact us, how we use that information, and your rights.

1. Who we are

Two Dots is a UK-based trading name providing personalised and custom printed sports products.

For the purposes of UK data protection law, Two Dots is responsible for the personal information described in this Privacy Policy.

If you have any questions about how we use your personal information, you can contact us at:

Email: twodotssquash@gmail.com

2. Information we collect

We may collect personal information when you use our website, place an order or contact us.

This may include:

Your name
Email address
Telephone number
Billing and delivery address
Details of products you order
Information you provide as part of a personalised order, such as text, logos, photographs or artwork
Communications you send to us
Technical information about how you use our website, such as your IP address, browser, device and pages visited
Information about how you arrived at and interact with our website

We do not store your full payment card details. Payments are processed securely by our payment provider.

3. How we use your information

We use personal information where necessary to:

Process and fulfil your orders
Produce your personalised products
Take and manage payments
Arrange delivery of your order
Contact you about an order or enquiry
Provide customer service
Deal with returns, complaints or other issues
Operate, maintain and improve our website
Understand how visitors use our website
Measure the effectiveness of our marketing
Prevent fraud and protect the security of our website
Meet our legal, accounting and regulatory obligations

Where required, we will ask for your consent before using information for a particular purpose.

4. Our lawful bases

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we rely on:

Contract – where processing is necessary to fulfil an order you have placed with us or to take steps at your request before entering into a contract.

Legitimate interests – where it is reasonably necessary to operate and improve our business, provide customer service, understand the performance of our website or protect our business, provided those interests do not override your rights.

Legal obligation – where we need to process or retain information to comply with the law.

Consent – where you have specifically agreed to particular processing, such as certain cookies or marketing communications. You can withdraw your consent at any time.

5. Personalised artwork, photographs and text

When ordering a personalised product, you may provide us with artwork, photographs, logos, text or other files.

We use this material for the purpose of producing and fulfilling your order and providing associated customer service.

Please only upload material that you have the right and permission to use. You should also avoid providing unnecessary personal or sensitive information within uploaded artwork or files.

6. Payments

Payments made through our website are processed by Stripe.

Payment information is submitted securely to Stripe. Two Dots does not receive or store your complete card details.

Stripe processes personal information in accordance with its own privacy practices.

7. Delivery and other service providers

We may share the minimum personal information necessary with trusted third parties that help us operate our business and fulfil your order.

These may include:

Payment processors
Delivery and courier companies
Website hosting and technical service providers
Email service providers
Analytics and measurement providers
Professional advisers, where necessary

We do not sell your personal information.

Where third-party providers process information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.

8. Cookies and analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how the website is used and measure the effectiveness of our marketing.

We use Google Analytics 4 (GA4) to help us understand website usage and ecommerce activity.

Where required, non-essential cookies and similar technologies will only be used after you have provided your consent.

You can manage your cookie preferences through the cookie controls available on our website.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet legal, tax and accounting requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete or securely dispose of it where appropriate.

10. International transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by UK data protection law.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

12. Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These can include the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for certain information to be transferred to you or another organisation
Withdraw your consent where processing is based on consent

These rights do not apply in every circumstance and there may be legal reasons why we need to continue retaining or processing certain information.

To exercise your rights, contact us at twodotssquash@gmail.com.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint is available from the ICO at ico.org.uk.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Two Dots
Email: twodotssquash@gmail.com